FAQ & POLICIES

Questions? We've Got Answers

Everything you need to know about our childcare services, booking process, and policies.

Frequently Asked Questions

  • We care for children of all ages, from infants through school-aged children. Our caregivers are trained to work with various age groups, and we customize activities and care approaches based on the ages present at your event.

  • No — childcare is provided on-site so parents remain close and can check in whenever they'd like. This gives families peace of mind while still allowing them to fully enjoy the celebration.

  • Yes, all materials, games, crafts, and activities are provided by us. We bring everything needed to create a fun, engaging space for children, including age-appropriate entertainment, quiet activities, and comfort items.

  • Absolutely. All of our sitters are professionally trained, thoroughly background-checked, and insured. We only work with experienced childcare professionals who share our commitment to safety and quality care.

  • Yes — we offer personalized care plans and one-on-one support for children with special needs, sensory sensitivities, specific routines, or other individual requirements. Just let us know your child's needs during booking.

  • Simply fill out our inquiry form with your event details. We'll respond within 24 hours with availability and a custom quote. Once you're ready to proceed, we'll finalize details and send a booking agreement.

  • We recommend booking as early as possible, especially for peak wedding season (May-October). For best availability, we suggest reaching out at least 2-3 months before your event date.

  • Our ratios depend on the ages of children in care. Generally, we maintain a 1:3 ratio for infants/toddlers and up to 1:5 for older children. We adjust staffing to ensure safe, attentive care for all age groups.

  • Yes! We love destination weddings. Travel fees may apply depending on location, and we can also provide hotel/overnight care for multi-day celebrations.


  • Our caregivers are experienced in comforting children. If a child is inconsolable or needs their parent, we'll discreetly notify the parent immediately. Since care is on-site, parents are always nearby.

Policies & Guidelines

Booking & Payment

  • Events are confirmed upon signed agreement and deposit

  • Remaining balance due prior to event date

  • Multiple payment methods accepted

Cancellations

  • Cancellations with adequate notice receive full deposit refund

  • Cancellations within 30 days may be subject to a fee

  • Rescheduling available subject to availability

Safety & Supervision

  • Care is provided on-site only unless overnight care is booked

  • Parents/guardians remain responsible for emergency medical decisions

  • All caregivers are CPR and First Aid certified

Health & Special Needs

  • All allergies, medical needs, or special requirements must be disclosed in advance

  • We cannot administer medication unless documented permission is provided

  • Sick children cannot be cared for to protect other children

Still Have Questions?

We're happy to chat! Reach out and we'll answer any questions you have about our services.

Contact Us ▸